Local councils throughout New Zealand have gained free access to a new online library that allows them to share their knowledge and experience with other councils.
The Local Government Shared Process Library NZ consists of around 1000 processes developed by councils and uploaded to the cloud for sharing.
The library is supported by business process management software provider Promapp, and includes processes for activities where there is high public interest, such as building consents, resource consents, wastewater management, environmental health and environmental monitoring, and liquor licensing.
It also includes an extensive set of processes for dealing with land information, parking, libraries and museums, recreation and leisure, community development, animal management and compliance, as well as customer services.
“Anyone with a council email address will be able to access the Local Government Shared Process Library NZ,” Promapp co-founder Ivan Seselj says. Councils from all over the country have submitted 1000 processes to share with all other councils. Taken together these processes represent the results of many thousands of hours of analysis, documentation and review.
“Councils will be able to use the library to gain detailed insights into the way other councils operate and improve their own processes, performance and customer service,” he says.
All processes in the library were developed by councils using Promapp software.
“We were happy to share our entire building consent authority quality assurance process with other councils,” library champion, Jamie Dale of the Taupo District Council says.
“We’ve invested heavily in trying to keep it simple and effective, which allows us to focus on delivering building control services to our customers. International Accreditation New Zealand (IANZ) has reviewed the complete process and accredited it as meeting the requirements of the Building (Accreditation of Building Consent Authorities) Regulations 2006.”
Council staff can use the library to search for and view processes in map and procedure form, and print, share, download and deploy them. They can assess the quality of their existing processes against other councils’. They can find, adapt and adopt proven processes faster, saving time and money.
And if their council already uses Promapp they can export the process and import it into their own Promapp system, improving efficiency and service.
“Councils are today under significant pressure to do more with less, to operate efficiently and deliver good service on a lower cost base. They are accountable, and their costs and performance are under scrutiny as never before,” Mr Seselj says.
“This is all about better utilisation of good thinking. Our software allows New Zealand councils to spend a few minutes browsing processes that have already been created by other councils, instead of spending hours creating one from scratch.”