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Making plans and provisions for something you hope just won’t happen . . .

Famous writers will tell you they look everywhere for inspiration before they put pen to paper. I am not suggesting for one second that I...

Customer service at 8.45am — it’ll go a long way!

I recently arrived back from the UK on a Monday morning at 4.30am. Having walked around Devon and London in a mini heatwave of...

Schedule a weekly ‘ON hour’, and watch the income increase and the stress decrease

I am half listening to the news on Monday evening — channel one, if you are wondering — and they talk about the space...

Beware of social media stuff-ups

Different parts of the country rely on different methods of effective marketing, and this is also determined by the size of your company. For example,...

Putting up with the ‘brown whiffy stuff’

I’m not one for name dropping or flaunting the circles in which I mix, but I had a personal invitation to the best seats...

Make Mum proud!

So here we are again — a year past, a holiday season eagerly looked forward to and gone so quick, and memories, just memories. And...

Awards — make the most of them!

  Let’s talk awards this month as this is a topical subject. We have just had the House of the Year awards which I had...

The problem of cash flow

  This month’s story could be a sad one, is most certainly a very common one, has broken many families and partnerships, is totally avoidable...

What’s in a name?

  There are no penguins in the column this month, the reason being the editor called me before the last magazine went to print and...

Be up front and straight with your clients

I don’t know about your little piece of paradise, but all over mine — on street corners, grass verges, just about anywhere — we...